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01 Quality, specifications and approval

Customers should carefully review the quotation, design proof, artwork, dimensions, quantity, materials, spelling, colours and other project details before approving production.

A claim will be assessed against the specifications agreed for the order and the information available about the issue. Differences caused by customer-approved artwork or specifications may affect the outcome of a claim.

Physical print results may vary slightly from on-screen previews due to differences in displays, materials, lighting and production processes. Such variation should be assessed in the context of the agreed specifications and the nature of the issue.

02 Advance payment and balance

The published payment arrangement for applicable orders is an 80% advance payment, with the remaining 20% balance payable on handover, unless different terms have been agreed in writing for the specific order.

The advance is described in the existing policy as non-refundable. However, any request involving a quality issue, an error attributable to our business or other exceptional circumstances should be reviewed against the actual order terms and applicable law.

03 Claims and eligibility

If an order appears defective, damaged or materially inconsistent with the agreed specifications, contact our team with the order details and an explanation of the issue.

We will review each claim on its circumstances. Relevant factors may include:

• The approved quotation, artwork, proof and specifications.
• The nature and extent of the reported defect or discrepancy.
• Whether the issue relates to production, supplied information, handling or another cause.
• The time the issue was reported and the evidence available.

A refund, replacement, correction or other remedy is not automatic. The appropriate outcome depends on the findings, the agreed terms and applicable legal requirements.

04 How to submit a claim

Contact us as soon as reasonably possible after discovering the issue. To help us locate and assess your order, please include:

• Your name and contact details.
• The order, invoice or quotation reference, if available.
• A clear description of the concern.
• The date you received or collected the order, where relevant.
• Photographs or other supporting material showing the issue.
• The resolution you are requesting, if you have a preference.

Please retain the affected items until we advise whether further inspection, return or other steps are needed.

05 Evidence and review period

Photographs, approved proofs, order documents and other relevant information help us understand the issue. We may request additional evidence or arrange an inspection when reasonably necessary.

The existing policy provides for a review period of approximately 5–7 business days after the required claim information is received. Complex cases or requests for additional evidence may require more time.

We will assess the information provided and communicate the outcome or the next steps as appropriate.

06 Possible resolutions

Depending on the findings and the circumstances, a claim may result in a correction, reprint, replacement, refund or another agreed resolution where appropriate.

If an issue is verified as resulting from an error attributable to Al Sadiq Advertiser, we will review the appropriate remedy in light of the order agreement and applicable law. Any refund or replacement arrangement should be confirmed with the customer.

If the concern relates to customer-approved artwork, specifications or other information supplied for production, the available options may differ. Each case will be assessed on its own facts.

07 Customer responsibilities

Customers should verify order details and approvals before production, provide accurate information and report concerns promptly. Customers should also take reasonable care of products after collection or delivery.

Damage or changes occurring after handover, improper handling, unauthorized alterations or discrepancies already present in customer-approved artwork may affect the assessment of a claim. These factors will be considered alongside the facts and applicable legal obligations.

08 Governing law and disputes

This policy is intended to operate in accordance with applicable laws of Pakistan. Subject to mandatory legal rights and applicable jurisdiction rules, disputes may be referred to the competent courts in Lahore, Pakistan.

We encourage customers to contact us first with their order information and supporting evidence so that the issue can be reviewed and, where possible, resolved directly.

09 Contact us

To submit a claim or ask about this policy, contact Al Sadiq Advertiser using the details below.

Email: alsadiqadvertiser@gmail.com

Phone: +92 320 9441851 / +92 321 4527417 / +92 322 4878109